Payment is to be made at the time of purchase by Etsy


If you'd like an item reserved,I will reserve it for 7 days -before listing it again.

~When will my item be despatched?~
I always aim to get your purchase sent out as quickly as possible.I post every morning Monday -Friday. Orders placed over the weekend will go out on Mondays.

~Can I check the shipped date?~
Yes you can by simply logging onto your Etsy and clicking on 'Your Purchases'. If your item is marked as 'shipped' you can check the date by clicking on the invoice.

When can I expect my item to arrive?
The ESTIMATED delivery times are:
• UK.- First Class post 2 - 3 business days.
• Rest of the world - standard airmail 6 - 14 business days.

The vast majority of items will arrive well within this time frame but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days.

Can I get tracking on my item?
The standard shipping charge does not include tracking but you can upgrade to Priority Mail if you would like this service - please contact me to arrange this. ~I haven't received my item - what should I do?
Worldwide shipping from the UK is normally quick and reliable.

Very occasionally a package may take longer than expected and you should allow up to 25 business days. If your package hasn't arrived by then please get in touch and I will send out a replacement.

Unpredicted events can affect shipping times eg: severe weather conditions, increased security measures etc.

Please be aware of possible delivery times as I can't replace before the 25 days have passed.

♦ I obtain a proof of posting for all packages - UK and International.
♦ Customer is responsible for any customs charges/import duty/taxes etc they may incur in their country.

For gift giving all my pieces come in gift bags or pillow boxes wrapped in tissue presented in my signature black gift boxes with printed logo.

Most pieces can be lengthened or shortened to your requirements - please contact

What we do with your information.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information is not given by us to any third parties.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary.
to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time he keeps personal information

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jacky Massos am the data controller of your personal information. If you have any questions or concerns, you may contact me at glintsdesign [!at] hotmail.com.
Privacy
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Selling to Europe?
EU buyer protection laws require sellers to display their name, business address and VAT number (where applicable) to buyers. Only buyers who have set their location to an EU country will see this information. Etsy will not use this information to contact you. Learn more
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